from CHI-WEB archives -- August 2002, week 3 (#8)

"People talk the way they talk. You can't hold back changes in language. It is a mistake to try. Moreover, my entire design philosophy is based around the concept of learning from users. When people use a word inappropriately, but consistently, it means that there is a gap that needs to be filled, that no word exists to describe the concept needed and the old word has been expanded to cover the gap. So I have given in: Affordances covers the concept of perceptible signs about the meanings of interface elements."

my hero.