NPR : Talk of the Nation for Wednesday, Jan. 25, 2006

"if you talk to any top CEO in just about any American company, but this especially true of GM and Ford, they'll tell you their job is to 'maximize shareholder value.' If you talk to the top CEO's in Japan especially, what they'll tell you "What we're trying to do is figure out how to delight the customer.' So I say, who's car do you want to buy, the ones who are maximizing shareholder value or ones that are really trying to delight their customers?"
-- John McElroy