from ASTD  Linking People, Learning & Performance

"Knowledge is messy. Because knowledge is connected to everything else, you can't isolate the knowledge aspect of anything neatly. In the knowledge universe, you can't pay attention to just one factor. "

sweet little article deunking most of the mistakes people make when they try to fix their KM problems...

Librarians are also facing the challenge that in order to teach info-literacy...they need to understand how people learn: check this out

Brown, Cecelia, Teri J. Murphy, and Mark Nanny. "Turning Techno-Savvy into Info-Savvy: Authentically Integrating Information Literacy into the College Curriculum" Journal of Academic Librarianship 29(6)(November 2003): 386-398.
(http://www.sciencedirect.com/science/article/B6W50-4B6SHHP-5/1/e0d34964b0b4c84cbcd66197a7e68b2b)

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