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I know I gleaned it but this article is so on the money I have to give it an extra call out. Ask Tog: How to Deliver a Report Without Getting Lynched
"The finest set of recommendations will be rejected if the form in which they are received is seen as hostile or belligerent. I recently received a copy of an unsolicited report sent to a firm that seemed unimpressed with the writer's efforts. The reasons why are instructive to us all."