uc berkeley sims 213 Spring 2001 SFnight Project is a pretty good introduction to personas... these guys just keep impressing! I'm beginning to think an IA going back to school should put Berekley at the top of the list.

"Scenario is a concise description of a potential user (persona) performing some tasks in an information system to achieve the user goal. "

My latest dream project: two teams of the same competence, both given the same problem and both given user research. One team creates personas and scenarios from the research, the other does not. Both make sites, and then are tested in usability tests. What would the difference be?

The Rolfman (Rolf Molich) did some interesting research a while back having seven usability companies evaluate the same website (hotmail), and then comparing the results. He repeated the study twice, to fix some problems in the first study.

http://www.dialogdesign.dk/reportsandpapers.html

One of the interesting things that came out of that was that they all found mostly different usability problems. 310 different usability prolems were reported, only 1 was found by all seven teams, 232 (75%) were found by only one team.

There were also interesting comments on differences in methdodology and reporting.

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