"A user needs analysis is crucial to the user-centred design process. Identifying issues in the requirements phase can save companies up to 100 times over what it would cost the company to fix the same problems after the system has been delivered. Once completed, a UNA report will be the blue print from which the production team can work, ensuring that the stakeholders' intranet's goals are married to the needs of the end users."
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Not to bash the article (and this is a tangent besides), but like so many of our rants it is coming from a consultant/practitioner who is less than objective. Of course he thinks it's 'crucial', this work puts food on his table.
When I was in IT we would always be lobbying management for what we knew was needed. They would wave us away for months, then one day read about the same issue in the Wall St. Journal and come tell us we need it yesterday. It happened so often we named it 'the Wall St. Journal effect'.
While 'intranet journal' may be a wider audience, it seems like we'll have more effect if we talk less among ourselves and more to the mainstream press.
Posted by victor @ 08/30/2001 07:14 AM pst
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