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I've been on some of those same calls...like many, I started out with tech support for a small ISP. I've had the "hold music" complaint, the screamers because they were put on hold, the frustrated customers cussing at you because *they* fiddled with the settings and now it won't work (but they swear they didn't change anything...)
Brought back a lot of memories...
*shudder*
Posted by Lori @ 11/27/2001 05:37 PM pst
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