Lean is Listening

Lean is Listening

I have a lot of conversations with entrepreneurs. In them, I’ll mention something I found confusing or offputting. 99 times out of 100, the entrepreneur will immediately start defending the choice or selling me on their decision. Other times I’ve had…

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Users don’t hate change. They hate you.

Users don’t hate change. They hate you.

Recently, more than the color of the leaves on the trees has been changing. Everyone seems to be redesigning. Apple’s OS7, Slate, new features on Twitter, Google, the Yahoo logo (and much of Yahoo) — even my kid’s school website. And users are angry, annoyed, exhausted, eye-rolling… not delighted….

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5 Quick Changes That Will Make Meetings Suck Less

5 Quick Changes That Will Make Meetings Suck Less

Meetings don’t have to be bad. They are where you get together with your crew and figure out how to make your company awesome. When I moved from maker to manager, I discovered meetings is where I get things done….

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