Users don’t hate change. They hate you.

Users don’t hate change. They hate you.

Recently, more than the color of the leaves on the trees has been changing. Everyone seems to be redesigning. Apple’s OS7, Slate, new features on Twitter, Google, the Yahoo logo (and much of Yahoo) — even my kid’s school website. And users are angry, annoyed, exhausted, eye-rolling… not delighted….

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The Dreaded Weekly Status Email

The Dreaded Weekly Status Email

I remember the first time I had to write one of these puppies. I had just been promoted to manager at Yahoo back in 2000, and was running a small team. I was told to “write a status email covering…

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5 Quick Changes That Will Make Meetings Suck Less

5 Quick Changes That Will Make Meetings Suck Less

Meetings don’t have to be bad. They are where you get together with your crew and figure out how to make your company awesome. When I moved from maker to manager, I discovered meetings is where I get things done….

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The Most Important Interview Question

The Most Important Interview Question

My favorite interview of all time happened at an early-stage start-up. The last interviewer of the day sat down and asked me “Do you have any questions?” I thought he was just being nice and giving me time to get…

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Three Dilemmas

Three Dilemmas

Recently three friends have reached out to me. 1) The person I thought my partner was isn’t, according to new information I have. 2) My teammate isn’t allowing me to participate fully in the group. 3) My client won’t listen…

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Career Choices

Career Choices

I know a lot of zen stories. I started reading this book in college and I never stopped.  When students ask me for career advice, what company they should join, who’s hot, I tell this story There was an old…

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