The Extra-Chunky Internet

When I first read Malcolm Gladwell’s Ketchup Conundrum in 2004, I knew it was important to the work I do. I just didn’t know why until ten years later, when Apple’s itunes store changed the nature of how we design…

Never Take The Package Deal

If you have met Richard Saul Wurman, you have a Richard Saul Wurman story. Even 37 signals’s Jason Fried has a RSW story that changed his life.  The man is often a … jerk. But he has a way of…

Learning from MySpace

Originally published in The Journal of Information Architecture The joy of the city is its diversity. A great city has styles of buildings from many eras. It has architectural successes and failures. It sports buildings that have been adapted over the…

Resources for Drawing Ideas

A few months back, I started a journey.  As a painter, I was confident in my ability to draw. Yet I struggled with rendering diagrams.  That journey is documented in my article, How to Make a Concept Model.  But as…

What do I call this thing?

Since I started blogging and speaking about OKRs and how to use them, it’s been clear that OKRs are not enough.  It’s important to set them correctly, sure, but also to keep them alive via commitment meetings & celebrations and…

101 Theses on the Design of Digital Things

101 disordered theses on design. Originally tweeted and numbering 95, it has been edited for clarity as well as grown by 6. Claimer: This is stuff *I* believe after doing, managing and teaching Design for 20+ years. Not “The Truth”,…