Designers and Doctors
Several years back, John Zapolski urged all the members of my design team to read Atul Gawnde’s essay “Whose body is it anyway?”, replacing the word doctor with designer and patient with client. His point was that, like doctors, we…
Intuition
A while back I was reading Working Knowledge in which Davenport wrote “Intuition is compressed knowledge.” That phrase stuck with me as a true thing. Now Malcolm Gladwell’s new book Blink : The Power of Thinking Without Thinking shows how…
What the CEO Wants You to Know
What the CEO Wants You to Know : How Your Company Really Works should go into your carry-on next time you fly. It’s the “Don’t Make Me Think” for business, one of those wonderful thin books that you can read…
Talking About Stuff