Don’t Listen to Your Users
via IT conversations Malcolm explores why we can’t trust people’s opinions — because we don’t have the language to express our feelings. His examples include the story of New Coke and how Coke’s market research misled them, and the development…
Facebook is the next Google (unless they mess up.)
It’s a recursive old world we live in these days, in which ideas are put up on one blog only to be refined and realized by the next several blogs. I’ve been giving a building community talk that is starting…
Talking About Stuff